Last updated: August 7, 2026
1. About These Terms
These Terms of Supply, together with our Privacy Policy, govern your use of this website and every order you place with us. Please read them carefully before ordering. We may update these terms from time to time; the version published at the time you place your order applies to that order. You must be at least 13 years old to use this website, and if you are under 18 you may only place an order with the involvement of a parent or guardian.
2. Who We Are and Definitions
The “Website” means https://www.threadtheword.com. “Thread The Word,” “TTW,” “we,” “us,” and “our” mean OPPA Ventures Inc., a corporation formed in North Carolina, of 301 Conover Station Southeast, Conover, NC 28613, United States (phone +1 828-285-1669; email hello@threadtheword.com). “Goods” means the products offered on the Website, including personalized blankets made to your specifications. “Order” means your offer to purchase Goods through the Website. “Content” means the names, text, images, and design choices you provide for personalization. “Intellectual Property” means all designs, patterns, software, text, and images on the Website, which remain our property or that of our licensors.
3. Your Content
You are solely responsible for the Content you submit, including the accuracy and spelling of names and text. You must not submit Content that is offensive, obscene, defamatory, or that infringes anyone’s intellectual property or other rights, and we may refuse or cancel any Order containing such Content. You grant us the right to use your Content to make and fulfill your Order, and we may keep a copy on file so we can remake or reorder for you later.
4. Orders
Every blanket is made to order. Production begins promptly after we receive your payment, so please check your personalization details carefully before submitting. We cannot amend an Order (including spelling, size, or color choices) once it has been submitted. An Order may be canceled only if production has not yet commenced, and a cancellation fee may apply to cover work already done. All Orders are subject to acceptance and availability, and we may decline an Order at our discretion, in which case you will receive a full refund.
5. Payment
All prices on the Website are in US dollars. We must receive full payment for your Order, together with any applicable delivery charges and taxes, before production begins. You are responsible for any import duties or fees if you request delivery outside the United States.
6. Gift Cards
Gift cards may be redeemed on the Website toward the purchase of Goods and are subject to the terms stated at the time of purchase and to applicable law. Gift cards are not redeemable for cash except where required by law, and unless otherwise stated only one gift card may be applied per Order and gift cards cannot be combined with discount codes.
7. Discount Codes
Discount codes provide the stated discount at checkout and may be limited to particular Goods or time periods. Unless otherwise stated, one discount code may be used per Order, codes cannot be combined with gift cards or other offers, and codes do not apply to shipping charges.
8. Product Appearance
We work hard to display our colors and designs accurately, but screens vary, and the Goods you receive may differ slightly in color from what you see on your device. Our blankets are individually made, and minor variations are a natural characteristic of made-to-order knitted goods, not a defect.
9. Delivery
Goods for US orders are made in our Conover, North Carolina facility. Most orders are made and shipped within 2-5 business days of payment; larger sizes and peak periods can take longer, and the estimated delivery date shown at checkout applies to your Order. Delivery is by reputable carriers such as UPS and USPS, with tracking provided by email. Delivery times are estimates: once your Order is with the carrier, transit times are outside our control, and delays in transit do not automatically entitle you to cancel an Order. If your Order is lost in transit, contact us and we will work with the carrier to resolve it.
10. Returns and Our Guarantee
Because every blanket is personalized and made to order, we cannot accept returns for change of mind, or for errors in the spelling, size, or color choices submitted with your Order. What we do stand behind, completely, is our workmanship: if your Order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue, and we will remake it or refund you. If we ask you to return a defective item, we will cover the return cost. Nothing in these terms limits any warranty or consumer protection right that cannot be excluded under applicable law; you may also have rights that vary from state to state.
11. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, hurricanes, fire, flood, war, terrorism, pandemic, labor disputes, carrier disruptions, or failures of utilities or communications networks.
12. Indemnity
You agree to indemnify us against claims by third parties arising from the Content you submit or your breach of these terms.
13. Limitation of Liability
To the maximum extent permitted by law, we exclude all warranties implied by law other than those that cannot be excluded, and we are not liable for indirect, incidental, special, or consequential damages. Our total liability in connection with any Order is limited to the greater of the amount you paid for that Order or the cost of resupplying the Goods. Some states do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you.
14. Waiver
If we do not exercise a right under these terms, that is not a waiver of the right, and it does not prevent us from exercising it later.
15. Entire Agreement
These Terms of Supply and our Privacy Policy constitute the entire agreement between you and us regarding your use of the Website and your Orders, and supersede any prior understandings.
16. Severability
If any provision of these terms is found unenforceable, the remaining provisions continue in full force.
17. Governing Law
These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules, and you and we submit to the jurisdiction of the state and federal courts located in North Carolina for any dispute arising out of these terms or your Order.
Contact: OPPA Ventures Inc. (Thread The Word)
301 Conover Station Southeast, Conover, NC 28613, United States
Phone: +1 828-285-1669
Email: hello@threadtheword.com
