How long will my order take to make?
Our production time is generally 2-7 business days from when you place your order, however, this can increase during busy periods such as Christmas. Once shipped, standard delivery takes approximately 2-7 business days and express delivery 1-2 business days. International shipping can take up to 10 business days.
What are your blankets made from?
Our blankets are knitted from 100% combed cotton. Combed cotton is super soft and we do not use any harmful chemicals so they are perfectly safe for babies and children. Our blankets are jacquard knitted which means they are a double layer and nice and warm.
I made a mistake, can I change my order?
All orders are custom made individually. For this reason, once your order is placed, we cannot change the order. Please double check the spelling and colour & size selections before you place your order. We do not accept returns for change of mind, spelling mistakes or incorrect size or colour choices.
Can you read the name on the blanket from both sides?
No, the name can be read on one side of the blanket only. The reverse side will show the writing inverted.
How do I wash my blanket?
Our blankets come pre-washed so you do not need to wash them before your first use. To wash your blanket, use a gentle machine wash with warm water and wash with similar colours or on its own. Please note that if your blanket is red or pink, it may bleed onto other lighter colours so we recommend washing the blanket separately. Tumble dry on low heat. Do not bleach.
How can I contact you?
You call us on 1300 086 238, email us at hello@thread.au or click the green icon in the bottom right corner to Live Chat with us. Our Customer Support Team are available Monday to Friday between 9:00am and 9:00pm and Saturdays from 10:00am to 5:00pm.
Can I purchase a gift card?
Yes you certainly can! Our gift cards are the perfect option if you want to gift a blanket but you don’t know the name of the baby yet. Simply click on the Gift Card link at the top of the website, select the amount and purchase. Our gift cards are valid for 3 years from the date of purchase and will be emailed to you straight away.
What size are your blankets?
We have four different sized blankets: Extra Small - Newborn Blanket – 90cm x 60cm Small - Bassinet Blanket – 75cm x 100cm Medium - Cot Blanket – 90cm x 140cm Large - Single Bed Blanket – 150cm x 220cm Please note these sizes are approximate. Due to the manufacturing process some blankets may differ in size by a few centimetres.
Where are your blankets made?
All of our blankets are custom made in our Melbourne warehouse by our amazing team.
Do you send a receipt or invoice in the order?
No, we don't send an invoice or receipt with the physical blanket. We will only send this information via email. If you are sending a blanket directly to a friend or family member, rest assured there will be no receipt in the parcel.
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